Return Policy

LACED HAIR RETURN/EXCHANGE POLICY:

If you are not completely satisfied or have ordered the wrong color, we are more than happy to offer you an exchange for a store credit. Exchanges must be made within 14 days of original purchase, must be unused, and in the original packaging.  Used product or product that is not attached to the original packaging cannot be exchanged. Please note that Laced Hair is not responsible for any shipping fees including custom fees.  

HOW TO EXCHANGE FOR IN-STORE CREDIT:

  1. Send us a message by visiting https://lacedhair.com/pages/contact and using "Credit + {{order number}}" as the subject of your email. EXAMPLE: "Credit + #123456".
  2. Once we receive this email, we will email a return label to the email address associated with the order. 

PREPARING YOUR EXCHANGE FOR SHIPPING:

  1. Please include the paper invoice included in your order and the black "KEEP THIS CARD" insert which is located in the pack of hair.
  2. Please use a standard, padded envelope to protect the hair and its packaging. As a reminder, we cannot restock opened or damaged hair and it will be returned at your expense.
  3. Please print and attach the return label in the appropriate place.
  4. Drop off the package at your local post office. 

WHAT TO EXPECT WHEN YOUR EXCHANGE HAS BEEN RECEIVED BY LACED HAIR HEADQUARTERS

  1. You will receive an email from a Laced Hair Customer Service representative stating your return has been received.
  2. If the product is viable for exchange, we will issue you an in store credit in the form of an e-gift card for the amount you paid minus taxes and shipping charges.
  3. You will receive an email with a code for the gift card, which can be applied towards any future purchases.

PLEASE NOTE: ANY PRODUCT THAT HAS BEEN USED OR IS NOT IN ORIGINAL PACKAGING WITH TIES INTACT AS OUTLINED IN OUR RETURN POLICY, CANNOT BE RESTOCKED. IT WILL BE SENT BACK TO YOU AT YOUR EXPENSE. LACED HAIR IS NOT RESPONSIBLE FOR ANY LOST PRODUCTS NOT SHIPPED FROM OUR COMPANY.

WE DO NOT ISSUE REFUNDS, ONLY EXCHANGES FOR IN-STORE CREDIT.

SHIPPING ISSUES

If you were shipped the wrong order or a faulty item, please notify us immediately by contacting Support@lacedhair.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item. Shipping is non-refundable except in cases where we may have made an error.  

 
COLOR MATCHING

Laced Hair is 100%  human, remy hair and as such, (as with all organic products) slight color variations are expected. Due to the unique colors we produce, we can not guarantee perfect color consistency with each batch/shipments of hair. If you find that the color is different than expected please follow the return policy to make an exchange.

 

PROCESSING TIMES

Orders are processed Monday through Friday excluding weekends and holidays. Tracking information is sent via email on the day that the order is shipped out. 

STANDARD SHIPPING WITHIN THE UNITED STATES:
Most in-stock items should arrive on your doorstep or in your mailbox within 4-7 business days after the customer receives their tracking number via email.

PRIORITY 2-3:
Orders placed by 9am MST will be processed the same business day. Most in-stock items should arrive on your doorstep or in your mailbox within 2-3 business days after the customer receives their tracking number via email (excluding holidays).

OVERNIGHT: 
AVAILABLE WITHIN THE UNITED STATES ONLY
Orders placed before 12:00pm MST will be processed and shipped the same business day. Orders placed after 12:00pm MST will be processed and shipped the following business day (excluding holidays). Orders placed on Friday after 12:00pm MST will be processed and shipped the following Monday (excluding holidays).

STANDARD SHIPPING INTERNATIONAL:
Most in-stock items should arrive on your doorstep or in your mailbox within 7-11 business days after the customer receives their tracking number via email.

ADDITIONAL INFORMATION

If a change of address is made directly with your local post office or FedEx, Laced Hair will not be held responsible for any lost or misdelivered parcels. Requests for change of address must be made directly with Laced Hair via Support@lacedhair.com prior to your order being shipped.

If a customer error in the shipping address is made during the checkout process (eg, incorrect/incomplete address), customers must contact Laced Hair via Support@lacedhair.com one hour after the order is placed for correction. Otherwise once shipped the customer must contact the USPS or Fedex to have changes made.

Laced Hair is not responsible for lost, stolen or mishandled packages   (eg,damanged/opened parcels) during the delivery process.

Laced Hair is not responsible for packages delayed in transit. This includes the Holiday season.

The shipping cost for orders is non refundable.