Orders are processed Monday through Friday excluding weekends and holidays. Most in-stock items ship in 1-2 business days. Tracking information is sent via email on the day that the order is shipped out. All estimated delivery windows presented at checkout should be calculated from the actual ship date, which will be the day the customer receives their tracking number via email.
We do not offer shipping outside of Canada at this time. For shipping to countries other than Canada, please shop our US site at lacehair.com, where we offer worldwide shipping options.
If a customer error in the shipping address is made during the checkout process (eg, incorrect/incomplete address), customers must contact Laced Hair via Support@lacedhair.com within one hour after the order is placed for correction. Otherwise once shipped the customer must contact the carrier to have changes made.
Laced Hair is not responsible for lost, stolen or mishandled packages (eg,damanged/opened parcels) during the delivery process.
Laced Hair is not responsible for packages delayed in transit. This includes the Holiday season.
The shipping cost for orders is non refundable.